NetSuite Support, Customisation and Optimisation
Already running NetSuite? We help you get more out of it — fixing customisations that have drifted, automating manual processes, and optimising the configuration your business has grown into.
Common Problems We Fix
Is your NetSuite working as hard as it should?
These are the most common issues we see in NetSuite environments that have been live for a year or more.
SuiteScript customisations nobody understands
Your NetSuite environment has customisations built by a previous partner or an internal developer who has since left. Nobody knows what they do, they break on upgrades, and you are afraid to touch them.
Saved searches and reports that don't match
Your saved searches return different numbers depending on who runs them and when. Management reports are reconciled manually in Excel because nobody trusts the NetSuite figures.
Month-end close is slower than it should be
Journals are entered manually, intercompany eliminations are done in spreadsheets, and the close process depends on one person who knows where all the bodies are buried.
Integrations failing after a NetSuite update
NetSuite's twice-yearly updates broke your integration with Salesforce, your eCommerce platform, or your 3PL. Data is being re-keyed between systems while you wait for a fix.
Paying for modules you don't use
Your NetSuite licence includes modules that were scoped at implementation but never configured or adopted. You are paying for capability you are not getting value from.
Roles and permissions that have grown out of control
User roles have been copied and modified over the years until nobody is sure who can see what. Audit findings flag access control issues that nobody has time to fix properly.
What We Do
NetSuite services
From a health check to a full SuiteScript rebuild, we scope the work, quote it at a fixed price, and deliver it.
NetSuite health check
A structured review of your NetSuite configuration — roles and permissions, customisations, saved searches, workflows, integrations, and licence utilisation. We document what we find and prioritise what to fix.
Customisation and SuiteScript
We build, fix, and document SuiteScript 2.x customisations — user event scripts, scheduled scripts, Suitelets, and RESTlets. We also review and remediate legacy SuiteScript 1.0 code.
SuiteFlow workflows
We design and build SuiteFlow workflows for approval routing, automated notifications, record creation, and field updates — replacing manual processes with auditable, automated ones.
Integrations with Salesforce, eCommerce, and more
We build and maintain integrations between NetSuite and your CRM, online store, 3PL, and other systems — using NetSuite's REST API, SuiteTalk, or middleware platforms.
Configuration and roles optimisation
We review and rationalise your saved searches, reports, dashboards, roles, and permissions — cleaning up years of accumulated configuration drift and documenting what remains.
MYOB and Xero to NetSuite migrations
For businesses moving from MYOB or Xero to NetSuite, we handle the full migration — chart of accounts mapping, data migration, SuiteTax configuration, integrations, and training.
Ongoing support
Monthly support retainers for businesses that need a responsive NetSuite partner for day-to-day questions, minor enhancements, and proactive system health monitoring.
How It Works
From assessment to go-live
A straightforward process with no surprises on cost or timeline.
Free assessment
We spend an hour with your finance and operations team to understand what is working, what isn't, and what you need NetSuite to do. No charge, no obligation.
Fixed-price quote
We scope the work and provide a fixed-price proposal. You know exactly what you are getting and what it will cost before any work begins.
Agreed go-live date
We agree a delivery schedule with milestones. Senior consultants lead the work throughout.
Support after go-live
Hypercare support is included after every project. We offer ongoing managed support for businesses that want a long-term NetSuite partner.
Case Study
Recent NetSuite project
Custom ERP integrations for Australian retail and FMCG
A retail and FMCG group needed NetSuite and Business Central connected to their eCommerce, 3PL, and EDI systems. We designed and built a scalable integration framework that eliminated manual re-keying across their wholesale and retail operations.
Read the case studyFAQ
Common questions
We implemented NetSuite with another partner — can you support us?
Yes. Most of our NetSuite support work is for businesses that implemented with another partner or directly with Oracle. We start with a health check to understand your configuration before recommending any changes.
What does a NetSuite health check cover?
We review your configuration, customisations, saved searches, workflows, integrations, roles and permissions, and licence utilisation. We document what we find and provide a prioritised list of recommendations.
Can you fix SuiteScript customisations built by someone else?
Yes. We review the existing code, document what it does, and either fix it or rebuild it to current SuiteScript 2.x standards. We have remediated customisations from a wide range of partners and in-house developers.
How do you handle NetSuite's twice-yearly updates?
We offer update testing as part of our managed support service — reviewing release notes, testing your customisations and integrations in a sandbox, and flagging anything that needs attention before the update goes live in production.
Book a Free Assessment
Tell us what isn't working. We'll review your NetSuite environment, identify the issues, and give you a fixed-price proposal to fix them.